Privacy Policy
1. Introduction
Geelong.city ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of information:
Information You Provide
- Contact information (name, email address) when you submit forms or enquiries
- Business information when purchasing enhancement packages
- Payment information processed securely through our payment provider
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- IP address and approximate geographic location
- Referring website or search terms used to find us
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our directory service
- Process enhancement package purchases and manage business listings
- Respond to your enquiries and provide customer support
- Improve our website, services, and user experience
- Analyse usage patterns to optimise performance and content
- Comply with legal obligations
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use the website (e.g., Google Analytics)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Third-Party Services
We use the following third-party services that may collect data:
- Google Maps Platform: For business location data and mapping. Subject to Google's Privacy Policy
- Cloudflare: For hosting, security, and performance. Subject to Cloudflare's Privacy Policy
- Google Analytics: For website usage analytics. Subject to Google's Privacy Policy
6. Business Information
Business listings on Geelong.city contain publicly available information sourced from the Google Maps Platform and other public sources. Business owners may request corrections or removal of their listing by contacting us through our contact page.
7. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. Our website is served over HTTPS and hosted on Cloudflare's global edge network. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 12 months. Analytics data is retained in accordance with the third-party provider's retention policies.
9. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
10. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our contact page.